General terms and conditions

General terms and conditions

General terms and conditions of the online store https://princemotion.com/

 

These general terms and conditions (hereinafter referred to as "GTC") apply to legal relationships established between the Buyer or consumer and the Seller - the operator of the website and online store https://princemotion.com/

The general terms and conditions define and specify the rights and obligations of the Seller and the Buyer or consumer and in their current version form an integral part of the purchase contract.

 

Article 1 - General provisions

 

1.1 The operator of the online store https://www.princemotion.com/ is

Prince Movement, s.r.o.

Doležalova 15C, 821 04 Bratislava

ID: 55675069 

VAT number: 2122066111 

Registered in OR MS Bratislava III., section Sro, insert number 171983/B

Bank connection: Slovenská sporiteľňa

IBAN / SWIFT: SK20 0900 0000 0052 0725 8597 / GIBASKBX 

Email: contact@princemotion.com

Phone: 0903 200 300

 

Furthermore, the Seller.

• A Buyer in the online store https://princemotion.com/ is any natural or legal person who submits an electronic form with an order for goods processed by the electronic business system. Furthermore, the Buyer.
• A consumer is a natural person who, when concluding and fulfilling a consumer contract, does not act within the scope of his business activity or other business activity, who submits an electronic form with an order for goods, processed by an electronic business system.
• In addition to the general provisions of the Civil Code, legal relations with consumers are also subject to special regulations, in particular Act No. 102/2014 Coll. of the Act on Consumer Protection in the Sale of Goods or the Provision of Services Based on a Contract Concluded at a Distance or a Contract Concluded Outside the Seller's Premises and on Amendments to Certain Acts on Consumer Protection in Door-to-Door and Mail-Order Sales, as amended, Act No. 250/2007 Coll. on consumer protection as amended, as well as Act no. 22/2004 Coll. on electronic commerce as amended. For business relations (as well as other legal relations that may result from it) with legal entities, or with natural persons - entrepreneurs, the provisions of the Commercial Code apply.
• Electronic order means a sent electronic form containing information about the Buyer or consumer, a list of ordered goods from the store's offer and the price of these goods, processed by the store's system.
• Goods are all physical products, as well as services listed in the offer of the online store.
• The website www.princemotion.com (hereinafter referred to as the "site") is an online store focused on the sale of goods to Buyers and/or consumers.
• By browsing the Internet or using the website, each user confirms that they accept these GTC. If the legal regulations provide the consumer with broader rights and broader protection, as it follows from these terms and conditions, then the statutory legal regulation for this legal relationship shall preferably be used, instead of the regulation in these terms and conditions. Likewise, the legal regulation will be applied to this legal relationship if it is more advantageous for the consumer. The user is obliged to familiarize himself with these GTC before starting to use the website.
• The supervisory authority in the field of sales, internet sales and consumer rights is SOI Inspectorate for Bratislava region, Bajkalská 21/A, P.O. BOX no. 5, 820 07 Bratislava.

 

Article 2 - Ordering goods  

2.1 The Buyer is entitled to place an order for goods that are available in the online store via the shopping cart. The Seller is bound by the current offer of the goods, including the price.

2.2 The Buyer places the order by selecting the goods (specified in terms of quantity and type) and filling out the order form, which he sends electronically to the Seller. Should the order be considered as valid it has to be filled out completely and the information provided must be true.

Mandatory information for ordering the goods:

• Name and surname,
• residential address and delivery address, if it is different from the residential address,
• valid phone number,
• valid email.

In case of business Buyer (company) the order must include business name, headquarters address, delivery address, if different from the HQ address, ID number, VAT number, name of the contact person, phone number, valid email.

2.3 The seller may offer the Buyer an opportunity to purchase a unique service such as tickets to LIVE events, GIFT vouchers and others. 

2.3.1 Purchasing the ticket/s to LIVE events 

a) by submitting the order form, the Buyer expresses his agreement to the date, time and place of the event 

b) after receiving the payment the Seller sends the Buyer an invoice (confirmation of received payment), which is also used as a ticket to the event

c) detailed information regarding the event will be sent to the Buyer latest 2 days prior to the event 

d) in case of partial/full cancellation within 14 days, the Seller is obliged to issue a credit note and return the money to the Buyer without delay 

e) since the LIVE events are private events with limited space available the ticket is not transferrable without prior notice to the Seller due to the necessity of updating the name of the guest on the guest list

2.3.2 Purchasing the GIFT voucher for training in person with personal trainer Prince 

a) by submitting the order form, the Buyer expresses his agreement to the terms of the GIFT voucher. It is valid 

- for 1 year from the date of purchase 

- for training in Bratislava, Slovakia, for specific number of training sessions (stated on the voucher)

b) GIFT voucher is delivered physically by courier to the home address of the Buyer in the package, together with the detailed instructions for planning the trainings (contact information etc.) 

c) GIFT voucher can be used by the Buyer, but can be also gifted to any person (end user) 

d) In order to plan the trainings accordingly, the End user needs to contact the personal trainer

e) in case of cancellation within 14 days, the Seller is obliged to issue a credit note and return the money to the Buyer without delay 

2.4 By sending the order form to the Seller, the Buyer expresses his agreement with the General Terms and Conditions.

2.5 The Seller is authorized to perform the necessary actions to verify the truthfulness and correctness of the data given in the order form. If there are no doubts, the Seller will confirm the order without undue delay by sending the Buyer a notification of order acceptance via e-mail. By sending the order acceptance notification to the Buyer, a purchase contract is created between the Buyer and the Seller.

If the Buyer doesn’t receive the notification about the acceptance of the order by e-mail, the electronic order was probably filled out incorrectly and is not accepted by the Seller. In this case, it is necessary to contact the Seller as soon as possible.

2.6 All received electronic orders are considered a proposal to conclude a purchase contract and are not considered binding by the Seller. The notification of acceptance of the order into the electronic system of the Seller, which the Buyer or consumer receives at his e-mail address immediately after sending his order, is not considered binding acceptance of the order. This announcement is only informative in nature for the purpose of notifying the Buyer or consumer of the acceptance of his order. This notice contains a general summary of the order and instructions to the Buyer or consumer.

The acceptance of the goods order by the Seller, and thus the conclusion of the purchase contract, takes place through a confirmation sent by electronic mail - an email about the status of the order.

 

Article 3 - Cancellation of submitted order

3.1 The Buyer has the right to cancel the order by e-mail

• within 24 hours from the creation of the order or if the order has not yet been confirmed by the Seller,
• in case of price difference or in case the delivery period specified by the Seller when confirming the order was not met.

3.2 In case the Buyer cancels an already confirmed order, he is obliged to reimburse the Seller for all demonstrably purposefully incurred costs that occurred in connection with the implementation of the given order, especially in case that the Buyer cancels the order after it has been sent by the Seller and the Seller has incurred costs for transporting the goods.

3.3 The Seller has the right to cancel the order:

• in case of sold-out or unavailable goods,
• in case he is unable to deliver the goods within the specified period, unless otherwise agreed with the Buyer,
• in case the Buyer does not respond to the e-mail or cannot be reached by phone within three working days. 

 

Article 4 - Payment

4.1 The prices of goods that can be found in the offer of the online store www.princemotion.sk are listed in EUR and without cost of shipping. The operator of the store (Prince Movement s.r.o. is not a VAT payer).  The relevant tax document (invoice) is part of the delivery of the goods.

4.2 The shipping cost is be paid by the Buyer (unless agreed otherwise), in the amount specified in the terms of delivery. The physical items are delivered to the Buyer through the Packeta.

4.3 In case of delivery to other country than Slovak Republic the Seller is obliged to send the price of shipping to the Buyer prior to the order fulfillment via e-mail. The Buyer must approve the price in written form (via email), otherwise the order will be cancelled.

 

Article 5 - Terms of delivery of physical items

5.1 The Seller is obliged to deliver the goods to the Buyer at the place specified in the purchase contract. The place of contract fulfillment means the place of delivery specified by the Buyer or consumer in the store registration form.

5.2 The Seller will send the goods to the Buyer as soon as possible after receiving payment for the goods on his account. If, for any reason, the goods cannot be delivered within the stated period, the Seller will notify the Buyer by e-mail or by phone. The Seller is bound by the deadline specified in the order acceptance notification.

5.3 The Seller fulfills his obligation to deliver the goods to the Buyer by sending them through the Packeta.

5.4 The goods are considered delivered the moment the Buyer or consumer, or a third party designated by him, with the exception of the carrier, accepts the parcel, or if

• the goods ordered by the Buyer in one order are delivered separately, at the moment of accepting the parcel that were delivered last
• the delivery consists of several parts or pieces, at the moment of accepting the last part or piece,
• the goods are supplied repeatedly during the defined period, at the moment of acceptance of the first delivered parcel.

5.5 Together with ordered goods the Seller shall supply all the documents necessary for accepting or using the goods, as well as the documents that are mandatory based on applicable legal regulations in written or electronic form.

5.6 The Seller is entitled to demand the fulfillment of obligations, particularly the payment of the price for the goods, regardless of the fact that the ownership of the goods and services has not yet passed to the Buyer or consumer. The risk of damage of the products passes to the Buyer or consumer at the moment of acceptance of the goods by the Buyer or consumer, or their representative.

5.7 Upon delivery of the shipment through Packeta delivery service, the Buyer is obliged to check the shipment and its possible damage and completeness. If it is damaged, the Buyer must write a complaint report on the spot about the damaged/broken packaging of the shipment. If the shipment is damaged and after checking the contents of the shipment it is found that the contents of the shipment do not correspond to the contents of the invoice/order, or its contents are damaged, the Buyer is obliged to enter this fact in the presence of the representative of the delivery service (courier) of Packeta in the damage record. Additional claims will not be accepted if the claim registration is not completed. The Buyer is obliged to keep the packaging material of the shipment until the end of the investigation into the causes of the damage.

5.8 The Buyer is obliged to completely unpack the goods immediately after delivery of the shipment and check whether it is not mechanically damaged and whether the contents of the package correspond to the invoiced goods. If the contents of the shipment do not correspond with the invoiced goods, or the goods are mechanically damaged (but without signs of damage to the shipment itself, which is covered by paragraph 4), the Buyer is obliged to notify this fact immediately within two working days of receiving the goods, otherwise additional complaints will not be accepted. The Buyer is obliged to keep the packaging material of the shipment until the end of the investigation into the causes of the damage.

5.9 Packeta delivery service informs the Buyer about the shipment of the goods, as well as about their receipt at the delivery point that the Buyer chose when ordering the goods. The Buyer has 5 days to pick up the parcel. This period can be extended up to 21 days by sending a return SMS.

5.10 Ownership of the goods is transferred to the Buyer or consumer upon delivery of the goods and full payment of the purchasing price. Until the transfer of ownership rights from the Seller to the Buyer or consumer who is in possession of the products and services, the Buyer or consumer has all the obligations of the custodian of the item and is obliged to store the products and services safely at his own expense and mark them so that they are identifiable under all circumstances as the goods of the Seller.

5.11 The Buyer is obliged to pay the costs of transportation through the Packeta delivery service as part of the amount of the ordered goods.

  

Article 6 - Special provisions

6.1 The Buyer is entitled to cancel the purchasing contract within 14 working days from the day of receiving the goods, without giving a reason. When exercising the consumer's right to cancel the contract according to this point, the consumer is obliged to inform the Seller of his in written statement sent to:

      a) to the correspondence address Prince Movement s.r.o., Trnavská cesta 74E, 821 02 Bratislava

      b) by e-mail contact@princemotion.com

6.2 The withdrawal period is deemed to have been observed if the consumer sends a notice of exercise of the right to withdraw from the contract before the withdrawal period expires.

6.3 If the Buyer withdraws from the purchase contract, the contract is canceled from the beginning.

6.4 The Seller is obliged to take back the goods and return the amount paid for the goods, including the costs incurred by the latter in connection with ordering the goods or services, to the consumer no later than 14 days from the date of withdrawal from the contract. The cost of returning the goods is borne by the consumer if the goods fully met the quality requirements and were not defective.

6.5 The Buyer is obliged to return the goods to the Seller within 14 working days from the date of withdrawal from the contract, regardless of whether the goods have been used or have defects that were not caused by the consumer; reasonable care of the goods must be maintained.

6.6 The consumer must withdraw from the contract in writing by filling out the attached form, which is available for download HERE. Withdrawal from the purchase contract must contain the identification of the consumer, the number and date of the order, the exact specification of the goods, and the way in which the Seller should return the amount paid for the returned goods - account number and/or postal address. At the same time as withdrawing from the purchase contract, the Buyer is obliged to deliver the goods to the Seller together with accessories, including all documentation, instructions, proof of payment, etc. and in the original packaging.

6.7 If the Buyer withdraws from the contract and delivers goods to the Seller that are not used, are in their original packaging and are not damaged or incomplete, the Seller will return to the Buyer the paid amount stated in the binding acceptance of the order or within 14 days from delivery of the withdrawal from the purchase contract and delivery of the goods to the Seller by cashless transfer to the consumer's account, designated by the Buyer. The same procedure also applies if the goods have been unpacked and used by the consumer, but there are no visible signs of use, and after the goods, packaging and accessories have been completed, the goods can be resold as new.

6.8 The direct costs of returning the goods are borne by the Buyer, including the costs of returning goods which, due to their nature, cannot be returned through the carrier. The Buyer is only responsible for any reduction in the value of the goods as a result of handling the goods in a way other than what is necessary to determine the nature, properties and functionality of the goods.

6.9 Pursuant to Act no. 102/2014 Coll. the consumer is not entitled to withdraw from the contract if its subject is:

• the provision of a service, if its provision began with the expression of consent of the Buyer and the Buyer declared that he was properly informed that by expressing this consent he loses the right to withdraw from the contract after the full provision of the service, and if the full provision of the service has taken place.
• the sale of goods or the provision of a service, the price of which depends on the movement of prices on the financial market, which the Seller cannot influence, and which may occur during the period for withdrawal from the contract.
• sale of goods made according to the special requirements of the Buyer, goods made to measure, or goods intended specifically for one consumer.
• sale of goods that are subject to rapid deterioration or deterioration.
• sale of goods enclosed in protective packaging, which are not suitable for return due to health protection or hygiene reasons and whose protective packaging was broken after delivery.
• sale of goods which, due to their nature, may be inseparably mixed with other goods after delivery.
• performing urgent repairs or maintenance that the consumer has expressly requested from the Seller; this does not apply to service contracts and contracts the subject of which is the sale of goods other than spare parts necessary for repair or maintenance, if they were concluded during the Seller's visit to the consumer and the consumer did not order these services or goods in advance.
• sale of digital products such as video content/recordings, audio content/recordings, audio-visual recordings, books or computer software sold in protective packaging, if the consumer has unpacked this packaging.
• sale of periodicals, with the exception of sales based on a subscription agreement and sale of books not supplied in protective packaging.
• sale of digital content other than on a physical medium, if its provision began with the express consent of the consumer and the consumer declared that he was properly informed that by expressing this consent he loses the right to withdraw from the contract. In case of delivery of the goods and/or services of the operator mentioned above, the consumer is not entitled to withdraw from the contract.

 

Article 7 - Complaint conditions

7.1 These complaint conditions apply to products purchased from the Seller Prince Movement, s.r.o.

Doležalova 15C, 821 04 Bratislava

ID: 55675069 

VAT number: 2122066111 

Registered in OR MS Bratislava III., section Sro, insert number 171983/B

Email: contact@princemotion.com

 

7.2 The warranty period (minimum consumption period) of the products is indicated on the product packaging. In other cases, a general warranty period of 24 months applies, starting from the day of receipt of the goods. By declaring in the warranty certificate issued to the Buyer, the Seller can provide a warranty exceeding the scope of the warranty established by law, while the conditions and scope of this warranty will be determined in the warranty certificate.

7.3 The Seller is responsible for defects that the sold goods have when they are taken over by the Buyer and for defects that occur after taking over the item during the warranty period. The Buyer is entitled to claim warranty rights from the Seller only for goods purchased from the Seller and only for goods that have defects caused by the manufacturer, supplier or Seller.

7.4 The Buyer undertakes to inspect the goods thoroughly immediately after receiving them, and in the event of a defect, to notify the Seller immediately in writing (by e-mail). If a defect in the goods appears during the warranty period, the Buyer can claim the goods; however, he must do so immediately after the occurrence of such a defect. If these defects are reported later, the Seller will not accept such a claim (this applies mainly to defects that could arise during the use of the goods). The defect is not the normal and reasonable wear and tear of the product, caused by its wearing, washing and normal use, which naturally changes the appearance of the product over time. The stated wear and tear of the goods is not a reason for a complaint.

7.5 The Buyer is entitled to make a claim by sending the defective goods, properly packed in packaging suitable for transport, together with a detailed description of the claimed defect, together with a completed claim form (you can find it HERE) and a copy of the proof of purchase (invoice) to the address specified by the Seller:

Prince Movement s.r.o., Trnavská cesta 74E, 821 02 Bratislava

7.6 The Seller reserves the right not to accept the claimed goods sent to the Seller on cash on delivery.

7.7 The complaint procedure for goods that can be delivered begins on the day the following conditions are met:

• delivery of a written complaint to the Seller,
• delivery of defective goods together with their accessories (delivery note or guarantee letter, proof of payment and documentation and instructions for the goods), by providing cooperation, if it is necessary for the application and processing of the claim).

7.8 The complaint procedure for goods that objectively cannot be delivered begins on the day the following conditions are met:

• delivery of a written complaint to the Seller,
• inspection of the goods by the Seller or authorized person, by providing other cooperation, if it is necessary for the application and processing of the claim.

7.9 If the Buyer makes a complaint, the Seller or an employee authorized by him or a designated person is obliged to inform the Buyer about his rights according to the general regulation; on the basis of the Buyer's decision, which of these rights the Buyer applies, he is obliged to determine the method of settlement of the claim. The Seller undertakes to process the claim within 30 days, in accordance with Act no. 250/2007 Coll. on consumer protection. The Seller informs the Buyer in advance if it is necessary to extend the time to resolve the complaint for goods that must be sent to the manufacturer for repair, or if a professional (expert) assessment of the claimed defect is required. The complaint period is thus extended accordingly. In any case, the consumer has the right to withdraw from the contract or request a replacement of the goods if the complaint exceeds 30 days and the consumer does not agree to the extension of the complaint period.

When submitting goods for warranty repair, the following conditions must be met by the Buyer:

• the original warranty certificate is presented,
• proof of payment is submitted, which can be used as a warranty certificate in case the original certificate wasn’t issued
• the goods meet all other conditions for a warranty claim stated in the warranty letter.

7.10 The Seller is obliged to issue a confirmation to the Buyer when making a claim.

7.11 If it is a defect that can be removed, the Buyer has the right to have it removed free of charge, on time and properly. The Seller is obliged to remove the defect without undue delay. Instead of removing the defect, the Buyer can demand the replacement of the item, or if the defect concerns only a part of the item, the replacement of the part, if this does not result in disproportionate costs for the Seller considering the price of the goods or the severity of the defect. The Seller can always replace the defective item with a faultless one instead of removing the defect, if this does not cause serious difficulties for the Buyer.

If it is a defect that cannot be removed and which prevents the item from being properly used as a defect-free item, the Buyer has the right to exchange the item or withdraw from the contract. The same rights belong to the Buyer if the defects are removable, but it is not possible to properly use the item due to the reappearance of the defect after repair or due to a larger number of defects. If there are other irreparable defects, the Buyer has the right to a reasonable discount from the price of the item.

7.12 Completion of the claim is understood as the end of the claim procedure by handing over the repaired goods, exchanging the goods, returning the purchase price of the goods, paying an appropriate discount on the price of the goods, a written request to take over the performance or its justified refusal. The Seller is obliged to issue a written document about the handling of the claim no later than 30 days from the date of application of the claim. In the case of a justified complaint, the Seller will reimburse the Buyer for all purposefully incurred costs related to the complaint of the goods.

7.13 The Seller does not take over the warranty and a claim cannot be made if the error (defect) occurred due to improper handling of the goods, improper use of the goods, mechanical damage, operation in unsuitable conditions or unauthorized intervention in the product; the Buyer is fully responsible for such defects. Product defects caused by natural disasters are also excluded from the warranty.

7.14 The right to apply for a claim during the warranty period expires:

• by not submitting proof of payment and other related documentation,
• by not reporting obvious deficiencies when taking over the goods,
• upon expiration of the warranty period of the goods,
• mechanical damage to the goods caused by the Buyer,
• using the goods in conditions that do not correspond to the natural environment due to their humidity, chemical and mechanical effects,
• by unprofessional handling, service or neglect of the care of the goods,
• damage to the goods due to unavoidable or unforeseeable events,
• damage to the goods by accidental damage and accidental deterioration,
• by unprofessional intervention, damage during transport, damage by water, fire, static or atmospheric electricity or another force majeure.

 

Article 8 - Final Provisions

8.1 The Seller declares that he is aware that the personal data of the Buyer, which he obtains in the performance of his obligations under this contract, are subject to protection in accordance with Act no. 18/2018 Coll. on the protection of personal data as amended, and therefore undertakes to handle the data obtained in this way in accordance with the cited law, in particular he must not abuse them and he is obliged to maintain confidentiality about them beyond the scope of fulfilling his obligations under this contract. You can find the terms of personal data protection HERE.

8.2 Neither the Seller nor the Buyer is responsible for the delayed performance of its obligations under the GTC, if such delay was caused by "force majeure" or circumstances excluding liability, and such party has the right to a reasonable extension of time in the performance of its obligations.

8.3 The Seller reserves the right to change the GTC. The obligation of written notification of changes in these General Terms and Conditions is fulfilled by placing them on the website www.princemotion.com.

8.4. GTC become effective against the Buyer by sending the electronic order to the Buyer.

8.5. These GTC are valid from November 1^st, 2024. The Seller reserves the right to change the GTC even without prior notice.